Maintenance Requests

 
 

Residential Life is many things, but it is not Facilities Management. Residential Life does not do any of the physical work of maintaining a residence hall such as housekeeping or maintenance. Although we often help students by advocating for them and helping them navigate other offices, if a student is struggling with a maintenance or housekeeping issue, they must contact Facilities Management directly. We are here to help students build, maintain and enjoy vibrant hall communities in their residence halls.

For emergencies call

Public Safety and Service:
From a campus phone: 1-911
From a non-campus phone: (413) 538-2304

For Service Request

Facilities Management uses a web-based work order system called TeamWorks.

Login using your Mount Holyoke credentials.

Submit a Request

 
 

Residence Hall Laundry Machines


To use the laundry machines available in the basement of each residence hall you insert your card at the machine.  An individual cycle on a washer or dryer is $1.75.

To request service please go to automaticlaundry.com or call them at 617-969-4340

Laundry Connect


An online system (Laundry Connect) will notify you when your cycles are complete and you can check on machine availability.

How Your Heat Works


The entire campus is heated with steam produced in the Central Heating Plant. The steam is then distributed to every building through underground pipes. At its peak, approximately 6,500 gallons of #6 Fuel Oil is burned every day to make the steam required to heat our buildings.

Learn More